We're here to help

Need help? Browse the FAQs below, 
email us at support@pixel.labcorp.com or
call us at (800) 833-3935

 

Ask us anything

Need Help?

Need Help
X

Customer Service Team

(800) 833-3935

9:00 AM to 5:00 PM EST, Monday - Friday


got a question? check our FAQ


email us: support@pixel.labcorp.com

How does Pixel by LabCorp™ work?

Visit the Pixel by LabCorp website to browse and purchase laboratory tests, and create your Pixel by LabCorp account. All Pixel by LabCorp testing requires a physician order; for your convenience, Pixel by LabCorp has contracted with PWNHealth LLC and its affiliated professional entities (collectively, PWN) to provide physician services. Visit a LabCorp location for sample collection; or, if using an at-home kit, collect your sample yourself.  We’ll let you know when your results are ready and can be accessed through your Pixel by LabCorp account.  

How do I create a Pixel by LabCorp™ account?

Creating an account is fast and easy.  You will need a valid email address to complete the account set-up.  After answering a few questions and verifying your email address, you will receive a confirmation email once your account is active.

Why do I need to create an account?

You need an account in order to securely access your test results.  When logged into your account, you will be able to view your purchase history and view your results.

How do I edit my account information?

You can update your account information by clicking on account settings in the menu.  From here, you can update information including your name, address, and phone number.

Do I have to use my real name on my Pixel by LabCorp™ account?

Yes, you need to use your real name and information for your Pixel by LabCorp account. Health services such as lab testing use your real information and identity, and using a false identity could impact Pixel by LabCorp’s ability to provide services to you. When you visit a lab for sample collection, you are required to present a photo ID.

How accurate is this testing?

Your testing will be performed in a CLIA-certified clinical laboratory.  LabCorp provides leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and specialty testing laboratories. Our labs perform regular quality assurance testing to ensure our results are accurate.

Why is Pixel by LabCorp™ unavailable in my state?

Certain states have restrictions on how laboratory tests may be ordered. Pixel by LabCorp™ is currently available to residents in 46 U.S. states. Currently, this service is not available in MD, NY, NJ, or RI.

Note that LabCorp does not have locations for sample collection in HI, ME, ND, or VT, but you can still purchase testing if you live in one of these states and are willing to travel for sample collection or if you choose an at-home kit.

Will I get a diagnosis?

No, only a health care provider can render a diagnosis.  Pixel by LabCorp testing is not intended to diagnose or treat any disease or medical condition and is not a substitute for professional medical advice or clinically-guided treatment.

Do you test minors?

No. All customers must be 18 years or older.

How do I get a physician order for testing?

No action is required on your part.  Pixel by LabCorp has contracted with PWNHealth LLC and its affiliated professional entities (collectively, PWN) to provide independent physician services when you purchase testing. PWN services to consumers seeking testing include orders for laboratory testing as medically appropriate, review of laboratory testing results, and consultation with consumers as to certain testing results.  The cost of PWN services is included in your purchase price.

Will a physician contact me about my results?

If a test result requires prompt attention, including a positive HIV or sexually transmitted disease (STD) result, a physician or staff member from PWN will contact you directly by phone or mail.

Will you bill my insurance?

No, Pixel by LabCorp™ tests are paid for by you and we do not bill your insurance.

Can I use my HSA or FSA dollars to pay for tests?

 Pixel by LabCorp™ accepts HSA or FSA cards with a VISA® or MasterCard® logo.  Please contact your benefits provider to verify plan rules and eligible expenses.

Can I get a refund if I change my mind?

Please review our Refund Policy for more information.

Are there any additional fees at the lab?

No additional payment is due at the lab. The cost of sample collection is included in your purchase price.

Where do I go for testing?

You can visit one of LabCorp’s 1500+ locations for sample collection. Please remember to bring your lab requisition number and a photo ID to the lab.

Please note that Pixel by LabCorp™ is not available in MD, NJ, NY, or RI.

Additionally, LabCorp does not have locations for sample collection in HI, ME, ND, or VT, but you can still purchase testing if you live in one of these states and are willing to travel for sample collection or if you choose an at-home kit.

When can I visit a LabCorp location for sample collection?

You can visit a LabCorp location once you have received the email that includes your lab requisition number. Bring your requisition number along with your photo ID.

Do I need to make an appointment?

No, but scheduling your visit in advance may minimize your wait time. Making an appointment is especially helpful when you are fasting overnight. 

How do I check-in when I arrive?

Sign in using the electronic kiosk or, if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID.  Additionally, please bring the email containing your Pixel by LabCorp™ lab requisition number with you.

Do I need to fast before testing?

It depends on the test. Some tests, like the lipid panel, require a 12-14 hour fasting period. When fasting is required, only black coffee (no cream or sweetener) and water are permitted.  Some tests have other special instructions, which are noted on the description of each test.

Are there any additional fees due when I visit a LabCorp location?

No additional payment is due when you visit the lab.   The cost of sample collection is included in your purchase price.

Does my lab requisition number expire?

Your requisition number is valid for 6 months from the date it was generated.

Where can I find my lab requisition number?

Your lab requisition number will be emailed to the email address you provide. Please bring your requisition number with you.

When will I receive my results?

You will receive an email indicating when your results are ready for your review.

Will a physician contact me about my results?

If one or more of your test results require prompt attention, including a positive HIV or sexually transmitted disease (STD) result, a physician or staff member from PWN will contact you directly by phone or mail.

How do I download or print my results report?

From your results page, click "Download Official Report." This will open your official lab report in a new window; you can select "print" from your browser to print a hard copy.

Why is the official lab report different than what is displayed Pixel website?

The information on the official lab report is based on established reference ranges and uses a standard format that healthcare providers would expect and understand when reviewing lab results.

When Pixel by LabCorp™ displays your results on our website, we provide additional content and visualizations.  For some tests, we personalize the reference range using your demographic information along with published guidelines. 

We always encourage you to review and discuss your results with your healthcare provider.

I’m concerned about my results or have questions about what my results show. What should I do?

If you are concerned about something you learned from your results, you should contact your healthcare provider. 

Are my test results private and confidential?

Your results will be provided to you through our secure online portal to view or print. We recommend sharing your results with your regular healthcare provider. If you have questions or comments regarding the LabCorp Notice of Privacy Practices, or have a complaint about our use or disclosure of your PHI or our privacy practices, please contact: privacyofficer@labcorp.com, call us at (877) 234-4722/(877-23-HIPAA) and ask for the LabCorp HIPAA Privacy Officer, or send a written request to: HIPAA Privacy Officer, LabCorp, 531 South Spring Street, Burlington, NC 27215. You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services.

Do I have to use my real name on my Pixel by LabCorp™ account?

Yes, you need to use your real name and information for your Pixel account. Health services such as lab testing use your real information and identity, and using a false identity could impact Pixel by LabCorp’s ability to provide services to you. When you visit a lab for sample collection, you are required to present a photo ID.

How do I contact Pixel?

Contacting Pixel by LabCorp™ is easy. You can email us at support@pixel.labcorp.com or call us at (800) 833-3935.  We are available to take your call Monday – Friday from 9am- 5pm EST.

How do I reset my password?

Click here to request a password reset. You will be prompted to enter the email associated with your account. Once you submit the form, you will receive an email instructing you how to reset your password.

If you are having trouble resetting your password, please contact us.

Can I purchase a kit for someone else?

Yes, Pixel by LabCorp™ kits can be purchased as a gift. The recipient must be 18 years or older, and must register the kit and create a Pixel by LabCorp™ account. 

How soon can I expect to receive my kit?

You should expect to receive your kit within 2-5 business days.

How do I track my kit?

You can log into your account to view the status of your order at any time.  Kits typically ship within 1-2 business days. We’ll send you an email when your order is shipped and when it is delivered.

How do I register my kit?

After you receive your kit, you can register it by clicking “Register Kit” on the Pixel homepage.  You will need to enter the unique barcode listed on the kit and have a valid email address in order to complete the registration process.

Where do I find the barcode?

The barcode is located on the outside of the kit packaging.  It is also located on the collection device.

Does the kit expire?

Yes, please refer to the expiration date indicated on your kit.  Once the sample has been collected, it should be shipped back to the laboratory immediately using the pre- addressed, pre- paid packing envelope.

What should I do if I sent my kit to the lab before registering it?

If the laboratory receives an unregistered sample, the purchaser of the kit will be notified and provided registration instructions.

You can also contact us for assistance with registering your kit.

What preparation is required for stool sample collection?

No special preparation is required for the collection of your stool sample.  The Pixel FIT test should not be used by those who have or may have blood in their stool due to actively bleeding hemorrhoids, menstruation, or other pre-existing conditions.

How do I use the stool collection device?

Click here to view our stool collection instructions.

How do I use the blood collection device?

Click here to view our the our blood collection instructional video.

1. When you are ready to collect your blood sample, register your kit online at: pixel.labcorp.com.
2. Open your kit and place all the contents on a clean, dry surface.
3. Remove the red lock from the device collection port.
4. Wash your hands in warm soapy water and dry thoroughly (warm hands help bring additional blood to the fingers making it easier to collect your sample).
5. Choose the finger you want to lancet. Generally, the best site for a finger prick is on the side of the fingertip of the 3rd (middle) or 4th (ring) finger of your non-dominant hand; however your index finger and pinky will work fine too.
6. Clean the chosen location with the alcohol wipe and wait for your finger to dry.
7. To prepare the Unistik lancet, twist the pink cap 3-4 times to remove. Do not pull the cap out as that will trigger the lancet.
8. Position the lancet tip against the rounded side edge of your finger and then press down.
9. Wipe away the first drop of blood with the clean gauze pad.
10. Add blood to the device until the indicator shows full (when all three slots are red). This typically takes 4-6 large drops of blood. It’s ok to touch your finger against the collection port ridge to collect a blood drop.
11. If the Unistik lancet does not produce enough blood, try the larger BD lancet. Remove the cap from lancet and activate it by pushing it against your finger firmly.
12. Once the device is full, apply firm pressure to our finger with the gauze pad until the bleeding has stopped. Place a bandage on your finger.
13. Close the collection device and make sure it clicks to lock.
14. Place the collection device into the biohazard return bag with its moisture absorbers and seal. Dispose of all used material properly.
15. Place the biohazard return bag into the kit box. Remove the adhesive cover strip and seal the box closed.
16. Place the pre- addressed, pre- paid kit box in your mailbox for mailing back to the lab. Sample must be sent back within 24 hours of collection.

How do I know if I put enough blood in the device?

There is a fill indicator window located on the front of the device.  You should see three red slots in the indicator window once filled.  This typically takes 4-6 large drops of blood. 

I’m having trouble drawing blood from my finger. What should I do?

•    Drink plenty of water in the hours prior to your specimen collection.
•    The best site for a finger puncture is just off the center of the finger pad of the 3rd (middle) or 4th (ring) finger of the hand. The sides and the tip of the finger should be avoided.
•    Make sure your hands (fingers) are warm.  Hold them under warm running water for 30 seconds if necessary to increase circulation.
•    Place your finger on a firm surface, like a countertop or kitchen counter, to ensure that you get the proper depth when activating the lancet.

How do I use the lancets?

To prepare the Unistik lancet, twist the pink cap 3-4 times to remove. Do not pull the cap out as that will trigger the lancet. Position the lancet tip against the rounded side edge of your finger and then press down.  This will activate the needle.

If the Unistik lancet does not produce enough blood, try the larger BD lancet.  To prepare the BD lancet, remove the cap from the lancet and activate it by pushing it against your finger firmly.

What should I do if I close my blood collection device before adding my sample?

The collection device locks once it is closed.  If this happens, please contact us to request a replacement device.

How do I return my kit?

After collection, place the collection device into the biohazard return bag with its moisture absorbers and seal. Next, place the biohazard return bag into the kit box.  Remove the adhesive cover strip and seal the box closed.  Lastly, place the pre-addressed, pre- paid kit box in your mailbox for mailing back to the lab.  Your sample must be sent back within 24 hours of collection.