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(800) 833-3935

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email us: support@pixel.labcorp.com

Who is Pixel by LabCorp?

Pixel by LabCorp is a subsidiary of Laboratory Corporation of America Holdings that offers healthcare consumers easy, convenient access to consumer-initiated, physician- wellness testing with sample self-collection anywhere and personalized online results.

How do I contact Pixel?

Contacting Pixel by LabCorp is easy. You can email us at support@pixel.labcorp.com or call us at (800) 833-3935.

Can I purchase a kit for someone else?

Yes, Pixel can be purchased as a gift. 

Which tests are included in each package?

Wellness Screen: LDL (low-density lipoprotein), HDL (high-density lipoprotein), Total cholesterol, Triglycerides, and HbA1c (Hemoglobin A1c)

Heart Health: LDL (low-density lipoprotein), HDL (high-density lipoprotein), Total cholesterol, and Triglycerides

Diabetes Check: HbA1c (Hemoglobin A1c)

Colorectal Cancer Screen: fecal immunochemical test (FIT)

Why is Pixel by LabCorp unavailable in my state?

Certain states have restrictions on how laboratory tests may be ordered. Pixel by LabCorp is currently available to residents in 46 U.S. States. Currently, this service is not available in MD, NY, NJ, or RI.

Where can I buy Pixel by LabCorp?

Pixel by LabCorp services are available through our Online Store.

How much does this testing cost?

Your cost will vary depending on the type of kit and the tests or packages you select. Visit our Online Store to see pricing. There is a $5.40 physician order fee applied to each kit. You’ll be able to see the total cost of your order before completing the checkout process.

Can I get a refund if I change my mind?

The $5.40 physician order fee is paid to a separate group and is non-refundable. If you have already provided samples for testing, we cannot cancel your order or refund your payment. Testing will be completed and results will be available in your Pixel by LabCorp account.

How do I get started?

Getting started is easy. From our website you can visit the Our Tests page and begin evaluating what options are available. When you find a test that is right for you, you can add the test to your shopping cart. Kits are shipped within two business days. Once received, the test taker must register it and then return the kit to the lab for processing.

Are my test results private and confidential?

Your results will be provided to you through our secure online portal to view or print. We recommend sharing your results with your regular healthcare provider. If you have questions or comments regarding the LabCorp Notice of Privacy Practices, or have a complaint about our use or disclosure of your PHI or our privacy practices, please contact: privacyofficer@labcorp.com, call us at (877) 234-4722/(877-23-HIPAA) and ask for the LabCorp HIPAA Privacy Officer, or send a written request to: HIPAA Privacy Officer, LabCorp, 531 South Spring Street, Burlington, NC 27215. You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services.

Will the information I provide be shared with third parties?

We will not give, sell, rent, loan or otherwise disclose any personal information to any third party, unless (1) you have authorized us to do so, (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or (3) it is necessary to do so in order to protect and defend the rights or property of this website. We contractually require any third-party vendors and contractors to comply with strict standards regarding security and confidentiality. We also may share aggregate, non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain any personal identifiable information about our users.

Do I have to use my real name on my Pixel by LabCorp account?

Yes, you need to use your real name and information for your Pixel account and purchases. Health services such as lab testing use your real information and identity, and using a false identity could impact Pixel by LabCorp’s ability to provide services to you. Our policies do not permit false identities to be used. Pixel by LabCorp does not disclose personal information except as permitted under our privacy policy.

How accurate is this testing?

Your testing will be performed in a CLIA-certified clinical laboratory.  LabCorp provides leading-edge medical laboratory tests and services through a national network of primary clinical laboratories and specialty testing laboratories. Our labs perform regular quality assurance testing to ensure our results are accurate. If you have additional questions, please contact customer service at (800) 833-3935.

Why do some samples fail analysis?

Because of variability in how samples are obtained, some samples are less viable by the time they reach the lab. It is not because you have an abnormality in your blood. This happens very rarely, and Pixel at LabCorp will send you a free replacement kit if your sample fails.

I’m concerned about my results. What should I do?

If you are concerned about something you learned from your results, you should contact your health care provider.  

How can I update my health history questions?

You can always update your health history questions as needed.  Simply log in and update the appropriate information on your profile.  After saving the information, a new health overview will be generated.

When can I collect my stool sample?

No special preparation is required for the collection of your stool sample.  The Pixel FIT test should not be used by those who have or may have blood in their stool due to actively bleeding hemorrhoids, menstruation, or other pre-existing conditions.

How do I use the stool collection device?

Click here to see stool collection instructions.

Do I need to fast before collecting my stool sample?

No, you do not need to fast prior to the stool collection.

How do I use the blood collection device?

1. When you are ready to collect your blood sample, register your kit online at: pixel.labcorp.com.

2. Open your kit and place all the contents on a clean, dry surface.

3. Wash your hands in warm soapy water and dry thoroughly (warm hands help bring additional blood to the fingers making it easier to collect your sample).

4. Choose the finger you want to lancet. Generally, the best site for a finger prick is on the side of the fingertip of the 3rd (middle) or 4th (ring) finger of your non-dominant hand; however your index finger and pinky will work fine too.

5. Clean the chosen location with the alcohol wipe and wait for your finger to dry.

6. To prepare the Unistik lancet, twist the pink cap 3-4 times to remove. Do not pull the cap out as that will trigger the lancet.

7. Position the lancet tip against the rounded side edge of your finger and then press down.

8. Wipe away the first drop of blood with the clean gauze pad.

9. Add blood to the device until the indicator shows full (when all three slots are red). This typically takes 4-6 large drops of blood. It’s ok to touch your finger against the collection port ridge to collect a blood drop.

10. If the Unistik lancet does not produce enough blood, try the larger BD lancet. Remove the cap from lancet and activate it by pushing it against your finger firmly.

11. Once the device is full, apply firm pressure to our finger with the gauze pad until the bleeding has stopped. Place a bandage on your finger.

12. Close the collection device and make sure it clicks to lock.

13. Place the collection device into the biohazard return bag with its moisture absorbers and seal. Dispose of all used material properly.

14. Place the biohazard return bag into the kit box. Remove the adhesive cover strip and seal the box closed.

15. Place the pre- addressed, pre- paid kit box in your mailbox for mailing back to the lab. Sample must be sent back within 24 hours of collection.

Click here to see the collection video.

How do I know if I put enough blood in?

There is a fill indicator window located on the front of the device.  You should see three red slots in the indicator window once filled.  This typically takes 4-6 large drops of blood.  

Do I need to fast before testing?

Fasting is not required, but is recommended in order to obtain the best results. If you choose to fast, began fasting 9-12 hours before the sample is collected. Only black coffee (no cream or sweetener) and water are permitted.

I’m having trouble drawing blood from my finger. What should I do?
  • Drink plenty of water in the hours prior to your specimen collection.
  • The best site for a finger puncture is just off the center of the finger pad of the 3rd (middle) or 4th (ring) finger of the hand. The sides and the tip of the finger should be avoided.
  • Make sure hands (fingers) are warm.  Hold under running warm water for 30 seconds if necessary to increase circulation.
  • Make sure you place your finger on a firm surface, like a countertop or kitchen counter, to ensure that you get the proper depth when activating the lancet.

How do I return my kit?

After collection, place the collection device into the biohazard return bag with its moisture absorbers and seal. Next, place the biohazard return bag into the kit box.  Remove the adhesive cover strip and seal the box closed.  Lastly, place the pre-addressed, pre- paid kit box in your mailbox for mailing back to the lab.  Sample must be sent back within 24 hours of collection.

What should I do if I close my collection device before adding my sample?

The collection device locks once it is closed.  If this happens, please contact customer service at (800) 833-3935 to order a replacement device.

Will my supplements or medications affect my results?

You should not discontinue any of your current medications or supplements. Instead, be sure to include this information in your history questions that we ask during kit registration.

What is the physician order and why is it required?

A physician order is an authorization for you to have lab testing performed. It’s similar to a doctor providing a prescription for medication. This step is needed to comply with certain laws requiring that a licensed medical doctor authorize laboratory tests.

How do I get a physician order?

A third-party physician will review your test selections and provide a physician order for a fee of $5.40 per kit. No additional action is required on your part.

Will a physician contact me about my results?

If your test results require prompt attention, a physician or staff member from the third-party physician network (PWN) will contact you by phone or mail.

How do I create a Pixel by LabCorp account?

Creating an account is fast and easy.  You will need a valid email address to complete the account set-up.  After answering a few questions and verifying your email address, you will receive a confirmation email once your account is active.

Why do I need to create an account?

You need an account in order to securely access your test results.  When logged into your account, you will be able to view your order history, check the status of an order, and view your results.

How do I edit my account information?

You can update your account information by clicking on account settings in the menu.  From here, you can update information including your name, address, and phone number.

How do I register my kit?

After you receive your kit, you can register it by clicking “Register Kit” on the Pixel homepage.  You will need to enter the unique barcode listed on the kit and have a valid email address in order to complete the registration process.

Why do you request additional health information?

Additional health information is requested during registration to compile an overview of your health.  The information includes height, weight, blood pressure, and family history in order to provide you with detailed information about your health.

How long do I have to complete the test?

The kit should be used prior to the expiration date indicated on the package. Once the sample has been collected, it should be shipped back to the laboratory immediately using the pre- addressed, pre- paid packing envelope.

Does the kit expire?

Yes, please refer to the expiration date indicated on your kit.

How soon can I expect to receive my kit?

You should receive your Pixel by LabCorp kit within 2 business days.

What shipping options are available?

Pixel by LabCorp uses USPS for convenient, fast, and reliable shipping of our products.   

What happens to my sample at the lab?

Once you have registered your kit and mailed it back to our lab, our highly skilled laboratory technicians begin analysis of your sample using LabCorp’s state of the art technology.  

Click here to visit the Our Lab page.

How do I track my order?

You can log into your account to view the status of your order at any time.  Orders typically ship within 1-2 business days. We’ll send you an email when your order is shipped and when it is delivered.

Are there any age restrictions?

Testing can only be performed on customers 18 years or older.

Is this safe for pregnant women?

Yes, the Pixel kit is safe to use during pregnancy. Please note that some levels, such as blood sugar and cholesterol, may be elevated as a result of pregnancy. Speak with your physician if you have any concerns.

Can I use my HSA or FSA dollars to pay for tests?

Pixel by LabCorp accepts HSA or FSA cards with a VISA® or MasterCard® logo.  Please contact your benefits provider to verify plan rules and eligible expenses.

Can you bill my insurance?

No, Pixel by LabCorp tests are paid for by you and we do not bill your insurance.

How can I pay for the testing?

All major credit cards acceptable forms of payment.

How do I reset my password?

Click here to request a password reset. You will be prompted to enter the email associated with your account. Once you submit the form, you will receive an email instructing you how to reset your password.

If you are having trouble resetting your password, please contact customer service at (800) 833-3935.

Where do I find the barcode?

The barcode is located on the outside of the kit packaging.  It is also located on the collection device.

What should I do if I sent my kit to the lab before registering it?

If the laboratory receives an unregistered sample, the kit barcode and registration instructions will be sent to the email address associated with the order.

You can also contact our customer service department at (800) 833-3935 for assistance with registering your test package.

What is the physician order fee?

The physician order fee is $5.40 per kit.  This fee covers the cost of having a third-party physician review your order and results.  

How do I use the lancets?

To prepare the Unistik lancet, twist the pink cap 3-4 times to remove. Do not pull the cap out as that will trigger the lancet. Position the lancet tip against the rounded side edge of your finger and then press down.  This will activate the needle.

If the Unistik lancet does not produce enough blood, try the larger BD lancet.  To prepare the BD lancet, remove the cap from the lancet and activate it by pushing it aganist your finger firmly.

What should I do if I need additional supplies?

Please contact our customer department at (800) 833-3935 to obtain additional testing supplies.

How do I get my results?

You can access your results by logging into your Pixel by LabCorp account.

How do I print my lab results?

From your results page, click "Print & Share" next to the results you wish to print.  Your results will open in a new window.  You can now select "print" from your browser to print a hard copy of your results.

Do my health history questions impact my results?

While the health history questions will not impact your lab values, they will impact the interpretation of your results and be used to provide general health information tailored to your health history.

When will I receive my results?

You will receive an email indicating when your results are ready for your review.

Will I get a diagnosis?

No, only your health care provider can render a diagnosis.  Pixel by LabCorp offers laboratory tests for general wellness monitoring. Our test results provide personalized information and are meant only for wellness purposes.  They are not intended to diagnose or treat any disease or medical condition and are not a substitute for professional medical advice or clinically-guided treatment.

Why is the reference interval on the Print and Share version of the report different than what I saw on the Pixel website?

The information on the Print and Share report is based on established reference ranges and uses a standard format that healthcare providers would expect and understand when reviewing lab results, which they can use to help you understand your Pixel results. The Pixel by LabCorp report uses the health history information you provided and published guidelines to personalize your results and better reflect what your results mean for someone with your health history profile, which we encourage you to review and discuss with your healthcare provider.